Safety First

Our Policies &Procedures

Welcome to Kydz Lounge! Our evening lounge is designed to give parents a well-deserved break — time for date nights, or a chance to run uninterrupted errands — while children enjoy an evening of games, snacks, and socializing. To maintain a safe, secure, and fun environment for everyone, we enforce the following operational policies.

Section 1

Age & Drop-In Care Requirements

Age Limit

All participating children must be at least five (5) years of age at the time of drop-off.

Communication & Care Needs

Children must be able to communicate their basic needs independently. Our facility provides short-term, non-educational recreational care. We operate as a non-specialized environment and are neither staffed nor structurally equipped to provide one-on-one supervision, medical care, or personal care services (such as diapering or toileting assistance).

Section 2

Secure Check-In & Check-Out

Identification Mandatory

For safety reasons, children will only be released to the parent/guardian who dropped them off or individuals explicitly authorized on the child's registration profile.

Photo ID Verification

Every adult checking out a child must present a valid government-issued photo ID. The name on the ID must perfectly match the authorized name on file. No child will be released without identification.

Adult Status

Authorized pickup individuals must be at least 18 years of age.

Section 3

Food, Snacks & Allergy Safety

What's Included in Kid-Friendly Snacks?

Every session comes stocked with:

Chicken Nuggets

Mac & Cheese

Hot Dogs

Fruit Snacks

Gogurt

Apple Sauce

Fruit Tray

Apple Juice

Capri-Suns

Water

Additional Options

Additional snacks are also available for purchase during the session.

Nut Awareness

We do not intentionally purchase, prepare, or serve any foods containing peanuts or tree nuts. However, we are not a certified nut-free facility, and nut products may be present on the premises (such as in staff meals). Parents of children with severe allergies accept the inherent risk of potential trace cross-contamination.

Outside Food

To maximize group safety, outside food and drinks are strictly prohibited unless a medical exemption is pre-arranged with management.

Section 4

Animal Allergen Disclosure and Acknowledgment

On-Site Pet

A Yorkshire Terrier resides on the property.

Environmental Traces

Kydz Lounge guarantees the animal will not be present in any common areas during operational hours; however, traces of pet dander may remain in the environment. It is the sole responsibility of the parent/guardian to evaluate their child's allergy risks and provide any necessary medication or medical precautions.

Section 5

Restricted Areas and Pool Safety Disclosure

Strictly Off-Limits

The backyard area, including an above-ground pool located on the premises, is completely closed, restricted, and strictly off-limits to all children and guests. No access to this area is permitted under any circumstances.

Section 6

Mutual Safety Cooperation and Release of Liability

Facility Protections

Kydz Lounge maintains strict indoor supervision and utilizes physical barriers to restrict access to the backyard and above-ground pool.

Parent Partnership

By enrolling your child, you agree to partner with Kydz Lounge in safety by instructing your child to strictly remain within the designated indoor facility. The backyard is a zero-tolerance restricted zone. The facility is released from liability regarding the pool, provided standard supervision and facility barriers are maintained.

Section 7

Security & Surveillance

Continuous Monitoring

For the safety, protection, and security of all participants and staff, the indoor common areas of Kydz Lounge are under continuous 24/7 video and audio surveillance recording.

Data Privacy

Surveillance footage is property of Kydz Lounge, kept strictly confidential, and used solely for security monitoring, safety audits, and liability verification.

Section 8

Live Stream Consent

Parent Viewing Window

Kydz Lounge provides an encrypted, password-protected live video stream of our main play areas. This feature is provided exclusively to parents/guardians during their child's scheduled session so they can check in on the fun while away.

Consent to Broadcast

By enrolling your child, you grant consent for your child's image, voice, and actions to be broadcast via this secure stream to other authorized parents who have children checked in at the same time. Recording, taking screenshots, or distributing any part of the live stream is strictly prohibited.

Section 9

Comprehensive Health and Illness Exclusion Policy

Symptom-Free Requirement

To maintain a healthy environment, children who show signs of contagious illness may not be checked into the lounge. Children must be free from the following symptoms for at least 24 hours without medication before arrival:

Fever (100.4°F or higher)

Vomiting or diarrhea

Unexplained or contagious skin rashes

Severe, persistent coughing or heavy nasal discharge

Active head lice or nits

On-Site Symptom Development

If a child exhibits or develops any of these symptoms while at the lounge, the parent/guardian will be contacted and must pick up the child within 30 minutes. The child will be safely separated from the group until the parent arrives.

Section 10

Payment, Cancellation, and Refund Policies

Advance Payment Required

All drop-in sessions, event bookings, and packages must be paid in full at the time of online or phone registration prior to arrival.

60-Minute Intervals

All child care sessions and appointments are scheduled strictly at 60-minute intervals. Partial hours or custom time-blocks are not permitted.

Late Arrivals

Your booked session time begins exactly at the scheduled appointment start time. There are absolutely no refunds, partial credits, or price discounts if you arrive late to your session. The full fee for the booked 60-minute interval(s) will be charged.

Cancellation Windows

24+ Hours Notice

Requests made at least 24 hours prior to the scheduled session start time will receive a full reservation credit or a 100% refund to the original payment method.

Less Than 24 Hours

Requests made less than 24 hours prior are subject to a 50% cancellation fee. The client will receive a 50% refund; the remaining 50% is forfeited.

Refund Policy Restrictions

No-shows who fail to notify the lounge before their session start time forfeit their payment entirely. All issued reservation credits are non-transferable and expire 12 months from the date of issue.

Section 11

Behavior & Property Rules

Code of Conduct

We maintain a safe, welcoming environment. We enforce a zero-tolerance policy for physical aggression (biting, hitting, kicking), bullying, or willful destruction of property.

Immediate Pick-Up

If a child's behavior compromises the safety of others, the parent will be contacted to pick up the child immediately. Refunds or credits will not be issued for dismissed sessions.

Property Damage

Parents assume full financial responsibility for any electronics, gaming consoles, or facility equipment deliberately or recklessly broken by their child.

Section 12

Closing Hours & Late Pickups

Closing Time

Our lounge closes promptly at 9:00 PM Monday–Wednesday and 10:00 PM Thursday–Saturday.

Late Fee Structure

Minutes 1–15

$1.00 / min

Minute 16+

$2.00 / min

Payment Authorization

Any accrued late fees or property damage costs will be automatically billed to the credit card used during your online/phone booking or maintained on account.

Emergency Protocol

If a child remains uncollected 45 minutes past closing time and all emergency contacts remain unreachable, New Jersey state procedures require us to notify local authorities and the Department of Children and Families (DCF).

Section 13

Photo & Media Release

Promotional Usage

Kydz Lounge captures the fun moments of our sessions through photography and video. By enrolling your child, you grant Kydz Lounge permission to use photographs or videos of your child(ren) taken during sessions for marketing and promotional purposes on our official social media channels and company website.

Opt-Out Provision

If you prefer that your child's likeness not be used for marketing, you have the right to opt out at any time. To do so, you must notify our management staff explicitly in writing via email or at the front desk prior to the start of your child's session.

Please note that this is separate from our secure Live Stream, which is a private viewing feature for active parents only and is never used for marketing purposes.

Questions? We're Here.

If you have questions about our policies or need to arrange a medical exemption, reach out before booking.

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